How do I contact you regarding a pending order?
You may contact us at orders@shopsexworld.com. Please include your name, order number and e-mail address along with your question.
Is it safe to submit my credit card online?
Yes. We use Secure Socket Layers (SSL), standard on all serious e-commerce sites. Your information will be totally safe whether you use a Netscape, Microsoft or AOL browser.
Will anyone know what is in the package?
Absolutely not. Our experienced staff packages everything very discreetly (brown box). Each package is a plain brown box with nothing more than a shipping label with your address on it.
How is my credit card billed?
Your statement will indicate charges from 'ShopSexWorld.com'
Is my name safe with you?
Yes. All customer information is kept strictly confidential. In addition, this information is not stored on any computer that is connected to the Internet. Unlike other Internet companies, we have stringent security standards and experience in the adult industry.
What payment methods do you accept?
We accept Visa or Mastercard.
What is the return policy?
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure they are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items within 30 days to ECN SOUTH, 2801 SOUTH PARK RD, PEMBROKE PARK, FL 33009-3818. If you have further questions or problems, email us at returns@shopsexworld.com
In your return package please include:
- The item/s
- A note telling us the reason for return.
- A note stating whether you would like a refund or an exchange for another item.
- If you do not include a note, you may not be refunded! Please allow up to 3 weeks to receive your replacement or refund.
